Dear Customer Care Agent,
Further to our last communication, kindly be informed of the following:
I know that every time you see my name on your mail box, or hear my voice over the phone you wish you could have taken the day off, I know.
I even know that you may find my writing style in most of my emails obnoxious and offensive, and I know you sense the attitude and hostility in my tone over the phone as I go on explaining my point of view over and over and yet over again.
Nonetheless, please understand…
That if it were up to me, I would have chosen a different organization to provide me with this kind of service, and spared you the trouble,
That if it were up to me, I would have personally called the idiot who developed your organization’s lame @$$ system and gave him a piece of my mind,
Moreover, kindly be advised that…
I understand that you follow a system that you cannot ignore just to please me,
I understand that you cannot improve the service your organization provides all by your self,
I understand what it’s like to be in your shoes and have that much emails claiming to be urgent that you have to reply to asap but simply do not have the time to because people keep calling you in asking when you shall answer their emails! I’ve been there…
Accordingly, do not hate me or curse at me beneath your teeth as I go on and on saying how unprofessional and inappropriate the service your organization provides is; it’s not personal, and if you ever happen to meet me in person, you’ll know I am a much nicer person.
Kindly accept my sincere apology and acknowledgement for what you do.
A pissed off client.